The HRM function is another name for the Personnel Management function in most LSOs

HRM has moved from an administrative task into a fully integrated function directly serving other key functions to achieve a LSO's strategy and objectives

ESM has no major influences on HRM activities and responsibilities

HRM is defined as the management of the employment relationship

The four indicators of effective HRM involve: staff turnover, absenteeism, pay rates and termination levels

"Managing people is managing change"

Staff are just seen as inputs in the production process.

Job satisfaction is influenced by financial incentives, opportunities for promotion, financial incentives and the satisfaction of doing hard work

Diversity management refers to management of the mix of nationalities, gender, ages and other characteristics of employees within the organisation.

Globalisation has put organisations in ongoing contact with a more diverse range of cultures.

The aim of diversity management is the ensure that the organisation's objectives are aligned to staff needs and differences

There is a trend among Australian businesses to ensure that the workplace has become more family-friendly.

Abraham Herzberg wrote "Goal Setting - A Motivational Technique That Works" which focuses on goal setting as the means of motivating staff and achieving higher performance.

Abraham Maslow developed a general theory of human motivation which centred on a "hierarchy of needs"

Herzberg claimed that employees seek to maximise 'pleasure' and minimise 'pain' in their lives

Herzberg drew on Maslow's theory of human needs and changed it into two sets of factors: Maintenance (hygiene) factors and Motivaltional (satisfiers) factors.

Edwin Locke argued in his motivational theory that the more challenging the goals, the greater will be the effort put in and also the satisfaction enjoyed by the worker.

Because people and work situations are so varied, managers are frequently warned against applying motivational theories in the workplace.

The use of performance indicatiors (KPIs) and system of Management by Objectives (MBO) are relevant to Edwin Locke's theory.

The employment cycle from an employee's point of view represents the stages of their career.

HR managers must forecast and plan.

Job specifications describe what each job involves.

"Square pegs in round holes" relates to the need for careful HR planning and its link to the recruitment and selection of staff

Recruitment mehods can be either internal or external to the organisation.

Selection involves choosing the most suitable applicant for the job.